24/7 Customer Support
Why is the availability of an effective customer support service vital on today?s Internet hosting market? Which are the typical customer support channels?
Being able to communicate with your shared website hosting company any time you have any questions or experience any difficulties is really important and how fast they'll reply and react is often essential, especially if your site is business-oriented, as longer downtime can often mean losing potential clients. The support options are one way to identify genuine providers from resellers. The second in most cases answer just to emails or support tickets and you may need to wait for a whole day or more so as to receive a reply. If your problem needs a few responses, you'll end up losing several days in order to have a basic problem solved. Using the services of an authentic and reliable web hosting supplier, you'll be in a position to get in touch with the support at any moment and get an instant response whatever the issue or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Website Hosting
We acknowledge the importance of getting assistance promptly, that's why our shared website hosting
services come with 24/7 technical support and various means of contact. If you do not have an account yet, you can call us or use our live chat and chat with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up obtaining a service which you can't use. If you already have your hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it requires further investigation. Unlike the majority of suppliers on the market, we answer to all of the tickets within an hour, so you will not need to wait for an entire day. Our support services can be used round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
All semi-dedicated hosting packages
that we provide feature 24/7 customer and tech support, therefore no matter what issue you have, you are able to contact us and we'll give you a hand at once. Our guaranteed answer time for each e-mail message or support ticket that you open through your Hepsia website hosting Control Panel is only 1 hour; typically the response time rarely is more than 20 minutes. Furthermore, we have phone support with multiple local numbers around the world and a live chat, which means that you are able to get in touch with us and receive additional info about our services even if you don't have an account yet. We're able to assist you with any question or a problem you may have - payment methods, plan specs, e-mail configuration, web hosting account settings, and so on. If you employ our services, you won't ever have an issue where you should wait for a day or two to get an issue solved like you will need to do with a number of other suppliers.
24/7 Customer Support in VPS Hosting
Every single virtual private server
plan that we offer comes with 24/7 customer and tech support, so in case you experience any issue with the pre-installed software on the machine or you have any pre-sales or general questions, you are able to get in touch with us at any time, even holidays and weekends. For your convenience, we offer different ways of communication - phone support with a couple of local numbers internationally, live chat, email messages plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical problems since it is easier to keep track of what's going on. The maximum guaranteed reply time for all the emails and tickets is 60 minutes, however it rarely takes that long to get help. In case you acquire the Managed Services upgrade that we offer, our administrators will also support you with any third-party software matters.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to receive timely support in general, let alone when you operate a whole server, that's why each and every dedicated server
that we offer features 24/7 support with 1-hour response time guarantee regardless of the problem. This service is totally free for all of the issues with the server or the software that was installed by our administrators through the setup, therefore you can get in touch with us as many times as you need, even during holidays. You could either open a trouble ticket from your billing area or you could send an email, and the actual answer time for both rarely surpasses 30 mins because we have administrators available twenty-four hours a day. In case you want general information about our servers or you've got some billing question/issue, you may also call one of the local phone numbers that we have on as many as three different continents or you may use our live chat service and talk to an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you're able to include to your server package through the billing Control Panel.