A ticketing system is the most common communication medium that web hosting providers offer to their customers. It’s typically part of the billing account and is the easiest way to tackle a problem that requires a certain amount of time to investigate or that has to be escalated to an admin. Thus, all responses given by either party will be kept in one and the same place in case someone else wants to work on the given problem and the info in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which goes to say that you will need to log in and out of at least 2 accounts in order to accomplish a certain procedure or to reach the hosting company’s client service staff. In case you would like to manage several domain names and each one is hosted in its very own account, you will have to use even more accounts simultaneously. On top of that, it might take a considerable period of time for the provider to reply to your ticket requests.