A ticketing system is the most common communication medium that web hosting providers offer to their customers. It’s typically part of the billing account and is the easiest way to tackle a problem that requires a certain amount of time to investigate or that has to be escalated to an admin. Thus, all responses given by either party will be kept in one and the same place in case someone else wants to work on the given problem and the info in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which goes to say that you will need to log in and out of at least 2 accounts in order to accomplish a certain procedure or to reach the hosting company’s client service staff. In case you would like to manage several domain names and each one is hosted in its very own account, you will have to use even more accounts simultaneously. On top of that, it might take a considerable period of time for the provider to reply to your ticket requests.
Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting packages feature an integrated ticketing system, which is an integral part of our in-house built Hepsia Control Panel. In stark contrast to other analogous tools, Hepsia permits you to manage everything connected with the hosting service itself in one and the same location – invoices, web files, e-mails, trouble tickets, etc., eliminating the necessity to go through different admin dashboards. In the event that you’ve got any pre-sales or technical questions or any problems, you can open a ticket with a couple of clicks of the mouse without needing to sign out of your hosting Control Panel. During the process, you may select a category and our system will present you with a variety of help articles, which will provide you with additional information and which may help you resolve any given problem before you actually post a ticket. We guarantee a response time of no more than 60 minutes, even in case it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we use is built into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated hosting packages, which suggests that you will not need some other platform to contact our help desk support team – you can do this on the spot in the event that you experience a predicament. Sending a new ticket takes a few clicks of the mouse and tracking down an older one is equally easy. With our smart search functionality, you can quickly find any ticket that you have already sent. You can open a ticket at any moment whatsoever as our customer care staff members are available to you around the clock and respond in less than one hour, even though it seldom takes this much to receive support. With the Hepsia Control Panel, you will have everything in one location and you can forget about having to sign in and out of 2 or more platforms to fix a simple issue.