When your website hosting supplier supplies live chat support, you are able to talk to a representative live and find out helpful info or get a problem resolved promptly. The main advantage of using chat as an alternative to calling to talk with a live person is that you will need only a computer with access to the world wide web, which means that you will not pay any fees in the event that you are in a different state or country. What's more, it is easier to copy and paste info such as domain names, usernames or error messages in other words details which are sometimes difficult to share with the other side on the telephone. The real-time chat is also a considerably quicker solution to contact the web hosting company's support team in comparison to using a ticketing system. Last, but not least, in the event that some situation needs some more time to be resolved, you're able to do something different while you wait for support on the live chat, therefore you will not waste time - something that's impossible if you're on the telephone.