When your website hosting supplier supplies live chat support, you are able to talk to a representative live and find out helpful info or get a problem resolved promptly. The main advantage of using chat as an alternative to calling to talk with a live person is that you will need only a computer with access to the world wide web, which means that you will not pay any fees in the event that you are in a different state or country. What's more, it is easier to copy and paste info such as domain names, usernames or error messages in other words details which are sometimes difficult to share with the other side on the telephone. The real-time chat is also a considerably quicker solution to contact the web hosting company's support team in comparison to using a ticketing system. Last, but not least, in the event that some situation needs some more time to be resolved, you're able to do something different while you wait for support on the live chat, therefore you will not waste time - something that's impossible if you're on the telephone.
Live Chat Support in Shared Website Hosting
As we consider the fact that a number of troubles are usually resolved when you speak to a live person, we provide a live chat service for all our potential and active customers. The chat is available every day and our customer care representatives will assist you with a number of questions and issues. If you are not our client yet, you're able to learn more about our shared website hosting packages and the web hosting platform in general so that you can be certain that your web sites will run effectively on our servers. If you already have an account and you have some questions or you encounter any kind of troubles with some of our solutions, you'll be able to join us on the live chat and we will provide the required info or assist you to troubleshoot the issue. You will have to open a support ticket for specific troubles which require longer time or the help of a system administrator, still for the majority of standard troubles you can receive help right away.
Live Chat Support in Semi-dedicated Hosting
When you use the live chat support service that we offer with our semi-dedicated hosting packages, you're able to get the answers for any questions you have or have numerous problems dealt with without delay. Our chat service is accessible each and every day, so that you can talk to a representative even on holidays and weekends. In case you're not sure which plan is better for your web sites or if our advanced cloud hosting platform covers some system requirements, you can join the live chat before buying anything. In case you're a present customer, you're able to obtain more info about account settings, billing issues and a variety of common technical problems you may encounter, for example in case you can't set up an email account in a client on your personal computer. Our live chat can save you a considerable amount of time regardless where you are or when you contact us.