In case you have ever had a shared website hosting account before or you've dealt with any other online service, you probably know from your personal experience that for a lot of things it is better to talk to a live person on the phone instead of exchange support tickets or email messages. If you'd like to find out more about a particular service before you decide to buy it or when something small needs to be made, for example, it will be easier and a lot faster to get it done live. If you are able to seek the advice of representatives by phone, it's very likely that you are working with an actual web hosting supplier, not just a reseller. The level of support that you'll get over the telephone varies between different companies - from standard issues to expert technical support. Typically most providers will offer you pre-sales assistance and 1st level telephone support, while more complicated technical issues are resolved through email or tickets.
Phone Support in Shared Website Hosting
We know that having the option to communicate with a live representative is very important, that's why we have three support lines all around the world (Australia, USA and UK) and you will be able to reach us on the phone for 14 hours every day. In case you consider purchasing one of our Linux shared website hosting packages
, for example, you're able to phone us and find out more about our solutions prior to ordering in order to be sure that we do cover all the system requirements for your websites. Following the order, you'll be able to call us about any sales and billing issues you may have, or get any type of general or basic tech info you need. We've tried to find the optimal balance between telephone and ticket support, so for strictly technical matters you have to use the ticketing system, that will make it easier to keep track of the communication together with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
When you need more information regarding the semi-dedicated hosting packages
that we supply, you have the option to call some of the three support phone lines we have across the globe - in the United States of America, the United Kingdom and Australia. By doing this, you will be able to check ahead of time if our services will be appropriate for your websites. If you're already our client and you have a semi-dedicated account, you are able to contact us on the phone for 14 hours every day about any billing or basic queries. For strictly technical issues you can use our ticketing system so as to get in touch with our technical support since someissues just need more time to be resolved, still we will help you over the phone with numerous minor tech problems as well, saving you the time and efforts.