Customer Support Channels

  • 1 hour ticket response time
  • A 60–Minute Response Time Guarantee

  • All your help requests will be replied to in no more than 1 hour after the trouble ticket or email has been received. If your issue calls for additional assistance from an admin, we’ll direct the support ticket or the email to the person in charge, in a timely manner and will leave a note to inform you that more time will be needed for arriving at the optimal solution. And if you make use of our Admin Services package, all of the server administration services included there will be executed whenever you prefer.

  • Top quality support service
  • A First–Rate Customer Support Service

  • Our client support staff will be available to you round–the–clock should you need assistance while working with the Web Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated web hosting server. What is more if you need assistance with the daily admin tasks on your server, you can order our Admin Services package, that includes backup hard disk drive storage space, Operating System updates every week, software installation and problem troubleshooting procedures, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center
  • An Intuitive Help Section

  • Each Linux dedicated servers hosting package comes with our free–of–cost Web Control Panel, which features a circumstantial knowledgebase and a selection of step–by–step video tutorials. Whenever you require assistance while working with the Web Control Panel, just click on the Help or Videos buttons situated in the top right corner.