Help and Support Channels
A 60–minutes Inquiry Resolution Warranty
Our technical assistance staff is on–line 24/7 to take care of all your support tickets. Every ticket you send out to us will be solved within up to sixty minutes. If your problem calls for help from one of our administrators, we are going to send the ticket to the technician on duty and will let you know that the issue is being resolved.
Qualified Client Support Service
We offer 7 days a week tech support via a lightning fast ticketing application integrated into your Control Panel. You can easily contact us at any time about any of the programs that come pre–installed on the virtual server, this includes the selected Linux OS, the server admin panel and our custom made Web Control Panel.
An Informative Help Section
Each section of the Web Control Panel that is available totally free with your VPS features an included collection of articles. You will find a selection of detailed how–to articles and reviews and a choice of step by step video guides that demonstrate all the essential site managing duties. You can gain access to them by simply clicking the Help or Video buttons in the top right corner of each Control Panel section.